Customer Care
A little help. A warm hello.
Questions are always welcome. Here’s what to know as we get ready to open the store.
Shopping with SexHello
Can I place an order yet?
We’re getting the store ready. You can explore the collection, save picks in your bag, and preview checkout while ordering is coming soon.
Are the prices in US dollars?
Yes. The collection displays prices in USD. Final prices, delivery options, and any applicable tax will be confirmed when ordering opens.
Where is my shopping bag saved?
Your picks are saved in this browser on this device. Clearing your browser’s stored site data also clears your bag.
Shipping & returns
Where will you deliver?
We’re preparing the shopping experience for customers in the United States. The supported destinations and delivery options will be published before launch.
How much will shipping cost?
Shipping rates and delivery estimates are being finalized. They’ll be shown before you place an order when checkout opens.
What is the return policy?
The return policy will be available before ordering opens, including eligibility, time frames, and how to request help.
Your account
Can I create an account now?
The sign-in and registration pages are ready to explore. Account services will open with the store.
Where can I learn more about SexHello?
Visit Our Story for the idea behind the brand, or browse Learn for guides on curiosity, connection, and everyday care.